http://vinofictions.com/2007/08/10/the-customer-is-or-isnt-always-right/ the blog that proves "in vino veritas" Tue, 18 Nov 2008 15:06:48 +0000 http://wordpress.org/?v=2.2.1 http://vinofictions.com/2007/08/10/the-customer-is-or-isnt-always-right/#comment-80 winophite Fri, 10 Aug 2007 18:08:51 +0000 http://vinofictions.com/2007/08/10/the-customer-is-or-isnt-always-right/#comment-80 Indeed, service is a dying art. My experience differs, but the result is the same. I'm not a big spender, but 1-2 thousand $'s a year for several years, all paid for by check. Now because the retailer cant get his employees to follow store policy on who to accept checks from, he decides to no longer accept them from anyone. When I was told of this at the cash register, my first thought was to leave empty handed, however since I had spent over an hour picking out a half case that I wanted, totaling around $88, I went on to use my credit card. He has lost me as a customer for I don't wish to charge spirits (other than mailing lists). As I said earlier, customer service no longer seems to exist, thus nor does this customer, for him! WP Indeed, service is a dying art. My experience differs, but the result is the same. I’m not a big spender, but 1-2 thousand $’s a year for several years, all paid for by check. Now because the retailer cant get his employees to follow store policy on who to accept checks from, he decides to no longer accept them from anyone. When I was told of this at the cash register, my first thought was to leave empty handed, however since I had spent over an hour picking out a half case that I wanted, totaling around $88, I went on to use my credit card. He has lost me as a customer for I don’t wish to charge spirits (other than mailing lists). As I said earlier, customer service no longer seems to exist, thus nor does this customer, for him! WP

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